Education & Events

Date: Monday, January 26

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is approved for 1.0 Category A continuing education credits, which may be applied to the CRA domain: Human Resource Management and Communications Management.

Unleashing the Power of Connections sets the tone for the entire leadership series by making trust tangible from the very first session. This immersive kickoff invites caregivers in radiology to experience the same care, respect, and presence they are expected to deliver every day while also confronting an important realization: healthcare has long excelled at caring for the body, yet often misses the human connection that makes care truly healing.

This session surfaces that blind spot and reframes the work, reminding leaders that the way we treat each other must mirror the way we treat our patients. When trust is strong internally, it shows up naturally, consistently, and authentically in the care delivered externally.

Participants are introduced to the Human + Business + Human® framework, a practical approach for restoring balance between clinical excellence and human connection in everyday interactions, routines, and protocols. Leaders learn how to transform meetings into moments that strengthen belonging, build psychological safety, and reinforce that people matter.

The session also equips leaders with simple, actionable tools to build trust quickly and authentically. An Emotional Pulse Check helps leaders understand how their teams are truly doing before shifting focus to results. Ask · Remember · Do® replaces transactional exchanges with meaningful follow-through that builds credibility and loyalty over time. The Employee “About Me” Survey accelerates connection across roles and departments.

Learning Objectives

1. Apply connection-first leadership behaviors to build internal trust that visibly improves employee engagement and patient care.
2. Apply the Human + Business + Human® framework to everyday interactions to balance performance, belonging, and psychological safety.
3. Use practical trust-building tools to shift interactions from transactional to relational.

Watch On-Demand

Date: Monday, February 23

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is approved for 1.0 Category A continuing education credits, which may be applied to the CRA domain: Human Resource Management and Communications Management.

Finding Your “Why” – Connecting People to Purpose explores how shared purpose strengthens trust, breaks down silos, and reconnects teams to the deeper meaning behind their work. When people understand why they do what they do — and know that others see and value it — engagement rises and collaboration accelerates.

Participants will reconnect to:

• Why they chose medicine
• Why radiology matters
• Why their role impacts every patient journey

Watch On-Demand

Date: Monday, March 30

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is approved for 1.0 Category A continuing education credits, which may be applied to the CRA domain: Human Resource Management and Communications Management.

Defining Your Department’s True North Cultural Compass guides leaders in translating organizational vision into meaningful, department‑level behaviors that strengthen clarity, alignment, and trust. Radiology creates more than images—it creates confidence and hope—and this session helps teams reconnect to that purpose amid daily pressures.

This leadership webinar provides the tools, language, and framework needed to define a departmental True North—a shared cultural compass that anchors decisions in purpose and care. Leaders will learn how to identify the specific, observable behaviors that bring culture to life, moving from aspiration to application to build a Culture of Always where aligned behaviors guide every caregiver, every patient, every day.

Watch On-Demand

Date: Monday, April 27

Time: 1:00 PM – 2:30 PM ET

CE Credit: This webinar is approved for 1.0 Category A continuing education credits, which may be applied to the CRA domain: Human Resource Management and Communications Management.

Getting to YES! in a Culture of No focuses on service recovery as a powerful trust accelerator. When trust is tested, the way leaders and teams respond often matters more than the resolution itself. This session reframes service recovery as an everyday leadership behavior, not a one-time fix or standalone program.

Participants will engage with the Solving for YES framework, a practical approach that shifts responses from defensiveness to empathy, excuses to ownership, and silos to shared accountability. Rather than sitting on a shelf, this work becomes an embedded, evolving part of your culture.

Through this process, leaders will begin building Radiology-specific “If-Then” Always Plays®—clear, values-driven responses that guide teams in real moments of challenge and continuously reinforce trust, alignment, and accountability.

Speaker: Jake Poore, President & Chief Experience Officer, Integrated Loyalty Systems

Learning Objectives

1. Apply the Solving for YES framework to transform service recovery moments into opportunities to build trust.
2. Shift team behaviors from reactive and siloed to proactive, empathetic, and accountable.
3. Develop “If-Then” Always Plays® that reinforce consistent, values-based responses across the department.

Watch On-Demand

Date: Monday, May 18

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is approved for 1.0 Category A continuing education credits, which may be applied to the CRA domain: Human Resource Management and Communications Management.

Removing Our Verbal Graffiti – Creating a Language of Caring focuses on the critical role language plays in shaping trust, culture, and the overall care experience. Every word either builds trust or erodes it.

Teams identify and eliminate verbal graffiti:

• Jargon
• Acronyms
• Casual dismissive phrases
• Unintentional tones

Learn how to replace verbal graffiti with clear, human, and reassuring language that creates a shared vocabulary of trust across roles and departments.

Watch On-Demand

Date: Monday, June 29

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is approved for 1.0 Category A continuing education credits, which may be applied to the CRA domain: Human Resource Management and Communications Management.

Caring Out Loud – Narrating Care Before, During, and After explores how proactive communication can reduce patient anxiety, strengthen trust, and create a more transparent care experience in high-tech imaging environments.

In fast-paced radiology settings, patients are often left to interpret unfamiliar sounds, delays, procedures, and equipment on their own. This session equips AHRA members and their teams with practical communication techniques that help patients feel informed, reassured, and supported throughout every stage of the imaging experience.

Participants will learn how to consistently explain what is happening, what to expect next, and why it matters before, during, and after exams without disrupting workflow or efficiency.

Through the Caring Out Loud approach, leaders and teams will strengthen patient understanding, improve consistency across interactions, and reinforce a culture where communication becomes an intentional act of care.

Learning Objectives

1. Use clear, real-time narration to explain each step of the imaging process before, during, and after exams.
2. Apply communication techniques that reduce patient anxiety and improve understanding in high-tech environments.
3. Integrate standardized “Caring Out Loud” behaviors into daily workflows to enhance consistency and patient experience.

Watch On-Demand

Date: Monday, July 27

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is approved for 1.0 Category A continuing education credits, which may be applied to the CRA domain: Human Resource Management and Communications Management.

Disney's culture rests on a few simple truths: Good Show versus Bad Show, Onstage versus Backstage, an Intentional Language of Service and the idea that Everything Speaks! Every sign, sound, scent, and human interaction either builds trust or erodes it, and nowhere does this matter more than in imaging, where patients often arrive anxious or afraid. A cluttered hallway or a cold, clinical waiting room sends a message just as loudly as a warm greeting does.

That is why Disney mastered the art of positive distractions: small, intentional touches woven into their people, process, and physical environments, creating ambiance and telling stories, even while you wait. This webinar shows radiology and imaging leaders how to apply those same principles so that every person is not only scanned accurately and diagnosed properly, but leaves feeling seen, heard, and valued.

On-Demand Recording Coming Soon

Date: Monday, August 31

Time: 1:00 PM – 2:30 PM ET

CE Credit: This webinar is pending CE credit approval.

Clarity creates confidence. When every team member understands what matters most, they’re empowered to act with purpose and without hesitation.

In this session, we’ll introduce four guiding priorities—1. Safety, 2.Compassion, 3.Accuracy, and 4. Efficiency—that serve as the department’s compass for decision-making and building world class standard operating procedures. When every employee uses these priorities as a decision-making tree, ranked in order of importance—Safety first, then Compassion, then Accuracy, then Efficiency—everyone moves forward in concerted effort, alignment and confidence. The result is a consistent, empowered workforce that delivers exceptional care in every situation.

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Date: Monday, September 28

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is pending CE credit approval.

You never get a second chance to make a first impression—or a last impression. Every patient, family member, and employee remembers how they were welcomed and how they were sent on their way.

In this session, participants will learn how to intentionally create memorable beginnings and meaningful endings by applying the 7/11 Rule: within the first seven seconds, people form up to eleven impressions. Through body language, eye contact, tone of voice, and intentional words, you'll discover how warm welcomes build trust, fond farewells create lasting loyalty, and every interaction becomes an opportunity to leave people feeling seen, valued, and cared for.

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Date: Monday, October 26

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is pending CE credit approval.

Every detail of the imaging environment communicates something to patients. Clutter, worn furnishings, poor signage, and disengaged body language silently erode trust. We call these unintended messages Physical Graffiti because everything speaks.

The good news is that small, intentional touches can communicate the opposite. During a three-hour MRI, a technologist asked what music I wanted to hear. Bob Marley transformed an experience filled with anxiety into one of comfort and calm. In this session, participants will learn how to involved their teams to identify and eliminate physical graffiti and intentionally use positive distractions, such as music, conversation, flowers, artwork, and thoughtful design, to reduce fear, build trust, and create a more compassionate patient experience.

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Date: Monday, November 30

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is pending CE credit approval.

When you ask someone, “What do you love to do when you’re your whole self—outside the hospital?” you’re not just learning how they spend their time—you’re discovering what gives their life meaning. These moments of curiosity reveal what truly makes the watch tick.

Recently, a physical therapist asked an elderly woman what she was most excited about after her second hip replacement. She smiled and said, “I can’t wait to walk my granddaughter down the aisle next summer—in a gown, not a wheelchair—and be standing in all the family photos.”

That single question transformed the interaction from a clinical encounter into a shared purpose and partnership in healing. In this session, we’ll explore how the Ask · Remember · Do® framework helps caregivers and leaders build that kind of trust—with patients, team members, and providers alike. Using simple tools like a “Did You Know?” board, we’ll show how small, genuine acts of remembering can spark connection, deepen loyalty, and humanize care at every level. And the beauty of this approach is that it doesn’t just fill the bucket of the patient being cared for—it fills the caregiver’s bucket, too.

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Date: Monday, December 14

Time: 1:00 PM – 2:00 PM ET

CE Credit: This webinar is pending CE credit approval.

Meaningful recognition should be treated the same way as service recovery. It cannot depend on chance, individual personalities, or random acts of kindness. It must be an intentional process that empowers every employee to recognize and reinforce the behaviors that define your culture, in the moment they happen.

But recognition is only the beginning. Every recognition moment should prompt one important question: "How do we turn this random act of kindness into business as usual?" The goal isn't simply to celebrate extraordinary behavior, but to identify it, learn from it, and hardwire it into everyday practice so every patient and every colleague experiences it, every time. That's how recognition stops being a program and becomes part of your culture.

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If you joined us for a Hardwiring Hospitality Into Healthcare module, we’d love to hear how it resonated with you. Record a short video testimonial sharing how the session inspired your work or influenced your approach to leadership and patient care.

Your video may be featured in upcoming AHRA marketing and help inspire peers across the medical imaging community.

Record Your Testimonial

Step into the Hardwiring Hospitality Into Healthcare forum to connect with imaging leaders in the AHRA community. Share what resonated, ask questions, and explore how others are applying these ideas on the ground.

Visit the Discussion Forum